Terms & Conditions
The following Terms and Conditions apply to all users of the www.beardycurls.co.nz website and to all purchases of products from beardycurls.co.nz.
Design Policy
• Ownership of Designs:
• Usage Rights:
• Design Requests:
Lead Time/Turnaround Times
Compliance with New Zealand Consumer Law
• Consumer Guarantees Act 1993 (CGA):
• Fair Trading Act 1986 (FTA):
Returns and Exchanges
• Custom Products:
• Process:
Payment Terms
• Pricing:
• Payment Methods:
Cancellation & Refund Policy
All BeardyCurls products are custom-made, with design and production time reserved specifically for each order. Once an order is confirmed, space is allocated within our schedule based on the customer's selected due date.
* Cancellation More Than 5 Working Days Before Your Due Date
If you choose to cancel your order more than 5 working days before your confirmed due date:
- A $100 cancellation fee will apply.
- The remaining balance will be refunded.
- Approved refunds will be processed within 7 working days of receiving your cancellation notice.
* Cancellation Within 5 Working Days of Your Due Date
If you choose to cancel your order within 5 working days of your confirmed due date, you will be eligible for a 50% refund of the order value.
At this stage, your production space has been specifically reserved and we are unlikely to be able to reallocate that space to another custom order at short notice.
The remaining 50% is retained to cover the reserved production capacity, administration and work associated with your order.
Any approved refund will be processed within 7 working days of receiving your cancellation notice.
* Cancellation After Receiving Your Design
Once your custom design has been completed and sent to you for approval, significant work has already been carried out specifically for your order.
If you choose not to proceed after receiving your design, you may cancel the order; however, you will only be eligible for a 50% refund of the order value.
The remaining 50% is retained to cover the custom design work, administration, reserved production capacity and mahi already completed for your order.
Any approved refund will be processed within 7 working days of receiving your cancellation notice.
* Portrait Design Fees
Where your order includes our custom portrait design service, the $350 portrait design fee becomes non-refundable once the portrait artwork has been completed.
This fee covers commissioned artwork created specifically for your order. If you later decide not to use the completed portrait, change your design direction, or cancel your order, the completed portrait design fee will not be refunded.
Where a partial refund is otherwise available under this Cancellation & Refund Policy, the non-refundable $350 portrait design fee will be deducted before the remaining eligible refund is calculated.
- Customer Delays & Changes
Customer-requested changes, delayed responses, delayed approvals or changes to previously confirmed information do not extend the customer's cancellation rights or create an entitlement to a full refund.
Where significant changes fall outside the original design brief, additional design fees may apply.
- Your Consumer Rights
This policy applies to customer-requested cancellations and changes of mind.
It does not limit any rights or remedies available under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand consumer law where BeardyCurls has failed to meet a legal consumer guarantee.
Consumer Rights & Repairs
We are committed to providing high-quality products and stand by our workmanship. Under the New Zealand Consumer Guarantees Act (CGA), customers are entitled to certain guarantees regarding the quality and durability of goods.
If a product is found to be faulty due to a manufacturing defect, we will assess and provide an appropriate remedy, which may include repair, replacement, or refund, depending on the circumstances.
However, if an issue arises, the customer must contact us first and allow us the opportunity to assess and remedy the fault. If a customer chooses to have the product repaired by a third party without our prior consent, we are not liable for any associated costs. Additionally, any modifications or repairs carried out by a third party will void any guarantees or warranties, as the product has been altered outside of our control.
For any concerns regarding a product fault, please reach out to us directly so we can assist you in accordance with our policies and New Zealand consumer law.